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Every. Support

My account

Customer Account

What countries do you deliver to?

How are the packages delivered?

Is the food vegan?

Can I choose a time slot for the delivery day?

How does the food stay frozen during transportation?

What is Every.?

Where can I find Every. products?

How can I place an order?

How to reach us

About Every.

Where do the ingredients come from

Hoe worden de maaltijden gemaakt?

How many portions are in one meal?

How do I prepare a meal?

How large is the packaging of one bowl?

Do you offer plans for people with special dietary requirements?

What is the storage life of the dishes in the freezer?

Can I store the dishes in the refrigerator?

Product questions

Cancellation

Changes

Changes & cancellation

How does shipping work and what are the costs?

Can I have my order delivered to a Packstation?

How can I track my order?

Can I pick up my order at yours?

Parcel drop-off permission

Delivery

What happens if I refuse to accept the delivery?

My box was dropped off to a neighbour or another location without notifying me.

What happens to my order if it cannot be delivered?

My box is missing something or contains the wrong dishes.

The dishes are no longer good or the packaging of the dishes is damaged.

Delivery issues

Storage

I received a gift card, now what?

Can I apply multiple codes on the same order?

I haven't received my gift card code

Discountcodes / Gift cards

Order and Shipping Questions

What is the advantage of a subscription?

Is there a minimum term for the subscription?

How can I adjust the delivery plan?

How do I order a box once (without a delivery schedule)?

Is there a minimum order quantity for the delivery schedule?

Abonnement

What payment methods does Every. accept?

I requested a refund, when will I receive my money?

Payment

Discount codes / Gift cards

I ordered directly at Every.

I ordered at another shop

Invoices

Payment & Billing

What is the Every. Club?

How do I earn points?

How do I spend points?

When will my points be visible in my account?

Every. Club

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