What happens if I refuse to accept the delivery?Updated 2 years ago

If you refuse to accept your order, you will be in default of acceptance and a refund will not be possible in this case. Your order is prepared especially for you and therefore cancellation or refund is not possible.

If you have legitimate reasons to refuse your order, we will review your case.

Please note that these exceptions vary from case to case. We recommend that you accept the shipments and contact our Customer Care Team with picture documentation.