Our help articles could not help you? Then feel free to join our chat or email us. We look forward to hearing from you!

Back to the shop

Every. Support

We are very sorry if your order could not be delivered.If we cannot deliver your order on time due to delivery problems, the freshness of the products cannot be guaranteed. In this case, we unfortunately have to destroy the shipment. If the shipment could not be delivered, and it is an issue on our side, we will make a subsequent delivery or refund depending on the reason of non-delivery. In any case, we will contact you as soon as possible to discuss how to proceed.Please accept our apologies for any inconvenience caused and do not hesitate to contact us with any further questions or concerns.

We are very sorry if your order could not be delivered. If we cannot deliver your order on time due to delivery problems, the freshness of the products cannot be guaranteed. In this case, we unfortunately have to destroy the shipment. If the shipment

What happens to my order if it cannot be delivered?

Order and Shipping Questions

Delivery issues

What countries do you deliver to?

How are the packages delivered?

Is the food vegan?

Can I choose a time slot for the delivery day?

How does the food stay frozen during transportation?

What is Every.?

Where can I find Every. products?

How can I place an order?

How to reach us

About Every.

Where do the ingredients come from

Hoe worden de maaltijden gemaakt?

How many portions are in one meal?

How do I prepare a meal?

How large is the packaging of one bowl?

Do you offer plans for people with special dietary requirements?

What is the storage life of the dishes in the freezer?

Can I store the dishes in the refrigerator?

Product questions

Cancellation

Changes

Changes & cancellation

How does shipping work and what are the costs?

Can I have my order delivered to a Packstation?

How can I track my order?

Can I pick up my order at yours?

Parcel drop-off permission

Delivery

What happens if I refuse to accept the delivery?

My box was dropped off to a neighbour or another location without notifying me.

My box is missing something or contains the wrong dishes.

The dishes are no longer good or the packaging of the dishes is damaged.

Storage

I received a gift card, now what?

Can I apply multiple codes on the same order?

I haven't received my gift card code

Discountcodes / Gift cards

What is the advantage of a subscription?

Is there a minimum term for the subscription?

How can I adjust the delivery plan?

How do I order a box once (without a delivery schedule)?

Is there a minimum order quantity for the delivery schedule?

Abonnement

What payment methods does Every. accept?

I requested a refund, when will I receive my money?

Payment

Discount codes / Gift cards

I ordered directly at Every.

I ordered at another shop

Invoices

Payment & Billing

What is the Every. Club?

How do I earn points?

How do I spend points?

When will my points be visible in my account?

Every. Club

How to unsubscribe from our newsletter?

Newsletter

Customer Account

Sustainability

Chat

E-Mail

Contact Channels

Affiliate

Influencer & Collaborations

Public relations & Marketing

Sponsoring & Partnerships

Other contacts

Contact

What happens to my order if it cannot be delivered?Updated 2 years ago