What countries do you deliver to?
Currently, we deliver to all areas in the following countries:
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Delivery
How does the food stay frozen during transportation?
This depends on the delivery partner. For Vers & Fijn (Netherlands & Belgium) we use cooled trucks and are delivered from the Netherlands. This means we don't need dry ice and shorten the transport distance. A good thing for the environment and the m
How are the packages delivered?
Netherlands and Belgium:Your order will be delivered by Vers&Fijn. The general delivery time is between 8:00 and 18:00. However, you will be given a more specific time window in the late evening before the day of delivery. Please be present at the ti
How does shipping work and what are the costs?
In the Netherlands, Belgium and Luxembourg, we currently work with Vers & Fijn and UPS. Standard Express delivery: €5.99. Free shipping on orders of 8 dishes or more.
Can I have my order delivered to a Packstation?
Short and sweet, no!. Currently, we do not deliver to any packing stations. The reason for this is that your order should be refrigerated immediately and, above all, we cannot control the temperature in a packing station.
How can I track my order?
Standard deliveries (DPD & UPS & Vers & fijn)As soon as you place your order, we will confirm it via email. Then our colleagues in our warehouse will pack your order and make sure everything you ordered is in your box. After this is done, your order
Can I pick up my order at yours?
Currently we do not have a pick-up station, neither at our Berlin office, nor in the production. However, if you are passing through Berlin, you can visit us in our restaurant at Berlin Central Station. You can find us in the Food Factory Berlin am W
Parcel drop-off permission
Vers & Fijn. (Netherlands and Belgium only)When your order is shipped with Vers & Fijn, there is no option to leave your package at a pickup location. However, you can change the address by contacting us or the Vers & Fijn customer service: Click her
How does the food stay frozen during transportation?
This depends on the delivery partner. For Vers & Fijn (Netherlands & Belgium) we use cooled trucks and are delivered from the Netherlands. This means we don't need dry ice and shorten the transport distance. A good thing for the environment and the m
Can I choose a time slot for the delivery day?
Currently we can not offer this option, but we are in constant exchange with various delivery services, so we do not exclude this option for the future. Your order will arrive on your selected delivery day between 8:00 and 18:00, the day before deliv